Effective April 30, 2024

RealTrust respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how RealTrust collects, uses, and discloses personal information about our clients, potential clients, and website visitors (“you”) collected through the realtrustuae.com website operated by RealTrust Conveyancing Corporate Service Provider LLC (“RealTrust”, “we” or “us”).

This policy applies to information we collect:

• On this website

• In email, text, and other electronic messages between you and this website

• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy

RealTrust may update this Privacy Policy at any time. We will only ask for your consent for any significant Privacy Policy changes, if required by applicable data protection laws. Any changes to this Privacy Policy will be posted on this page. Once posted, the new Privacy Policy will be effective immediately. 

We understand that you care how your information is used and shared. By visiting realtrustuae.com, you are accepting the below conditions. 

What Personal Information About Clients Does RealTrust Collet?

We collect information you provide directly to us. For example, we collect information when you access or use our services, send us an email, fill out a form, communicate with us via social media sites, request customer support or otherwise communicate with us. 

The type of information we collect may include your name, email address, physical address, PO Box, phone number, and any other information you choose to provide. You will also be asked to provide certain information necessary to verify your personal identity or business, such as: state-issued ID (for example, Emirates ID) or passport information page, Trade License/Commercial Register, documents regarding company ownership, VAT Registration (if applicable), Power of Attorney (if applicable) and any related information about your business, such as business type and industry.

We collect your personal information to provide and continually improve our products and services. Here are the types of personal information we collect:

• Log Information: We collect information related to your access to and use of our website, including the type of browser you use, access times and duration, pages viewed, your IP address and the page you visited before navigating to our website.

• Device Information: We collect information about the device you use to access our services, including the hardware model and operating system and version.

• Information You Give Us: We receive and store any information you provide in relation to RealTrust’s services. You can choose not to provide certain information, but then you might not be able to use all of our website features and services.

• Automatic Information: We automatically collect and store certain types of information about your use of RealTrust features and services, including information about your interaction with content and services available through the realtrustuae.com website. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses RealTrust services and other content served by or on behalf of RealTrust on other websites.

For What Purposes Does RealTrust Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our clients. These purposes include:

• Provide, maintain and improve our services. To send you technical notices, updates, security alerts, and support and administrative messages and to respond to your comments, questions, and customer service requests; communicate with you by email, SMS or WhatsApp about products, services, promotions and events offered by RealTrust and others and provide news and information we think will be of interest to you. You may opt out of receiving promotional emails from RealTrust by following the instructions in those messages (or emailing info@realtrustuae.com). If you opt out, we may still send you non-promotional emails, such as those about our ongoing business relations.

• Purchase and delivery of services. We use your personal information to deliver services, process payments, and communicate with you about services and promotional offers.

• Provide, troubleshoot, and improve RealTrust services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of RealTrust’s services.

• Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with RealTrust’s services.

• Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws. For instance, we collect information regarding personal identification, Trade License/Commercial Register, other corporate documents and company ownership details for identity verification and to comply with our Know Your Customer (KYC) obligations.

• Communicate with you. We use your personal information to communicate with you in relation to RealTrust’s services via different channels (for example, by phone, email, chat).

• Fraud Prevention. We use personal information to prevent and detect fraud and to protect the security of our clients, RealTrust and other parties.

Does RealTrust Share Your Personal Information? 

Information about our clients is an important part of our business, and we are not in the business of selling our clients' personal information to others. RealTrust shares clients' personal or business information only as described below, and with subsidiaries or partners that are either subject to this Privacy Policy, or follow practices at least as protective as those described in this Privacy Policy.

• Our Providers: With vendors, service providers, and consultants that perform services for us, including service providers that assist us with customer relationship management, escrow services, visa services, legal services, payment processing, website hosting or data analytics.

• Transactions involving Third Parties: Services, products, applications or skills provided by third parties for use on or through RealTrust. We may also offer services or sell product lines jointly with third-party businesses. You will be informed when a third party is involved in your transactions, and we share clients' personal information related to those transactions with that third party.

• Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets, but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, if RealTrust or substantially all of its assets are acquired, customer information will be one of the transferred assets.

• Protection of RealTrust and Others: We release client information when we believe release is appropriate to comply with the law, court orders or requirements of any government entity; or protect the rights, property, or safety of RealTrust, our clients or others. This includes exchanging information with other companies and organizations for fraud protection.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

What About Advertising?

Realtrustuae.com may include third-party advertising and links to other websites and applications. Third-party advertising partners may collect information about you when you interact with their content, advertising and services. This Privacy Policy does not apply to these third-party sites, as they have their own policies.

How Secure Is Information About Me?

Once we have received your information, we will use strict procedures and security features to prevent unauthorized access to it. Although we do our best to protect your information, we cannot guarantee the security of any information you share through our website. Any transmission of personal information is at your own risk.  

What Rights Do I Have?

To enable our systems to recognize your browser or device and to provide and improve RealTrust services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our About Cookies section below.

About Cookies

We use cookies, pixels, and other technologies ("cookies") to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

• Recognizing you when you sign in to use our services (if applicable)

• Keeping track of your specified preferences

• Keeping track of submitted requests

• Conducting research and diagnostics to improve RealTrust's content, products, and services

• Preventing fraudulent activity

• Improving security

• Delivering content, including ads, relevant to your interests on RealTrust sites and third-party sites 

• Reporting, which allows us to measure and analyze the performance of our services

Approved third parties may also set cookies when you interact with the RealTrust website. Third parties include search engines, providers of measurement and analytics services, social media networks and advertising companies. Third parties use cookies in the process of delivering content, including ads relevant to your interests, to measure the effectiveness of their ads, and to perform services on behalf of RealTrust.

You can manage browser cookies through your browser settings. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit the site, and some features and services may not work.

If you have any questions or concerns about our Privacy Policy, please contact us (info@realtrustuae.com).